| |
|
| Q. |
How
do I make my room reservation ? |
| A. |
To
make reservations, please use our Secured
Online Reservation Form available on this
website. Please ensure that you furnished
all the required information as specified
on the Reservation Form. |
| Q. |
When
I submit my reservation form, where does my
request go? |
| A. |
It
will go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to my
reservation request? |
| A. |
Within
24 hours and not later than 36 hours. If you
do not receive your respond with 36 hours,
please e-mail back to us at maxcarry@tm.net.my |
| Q. |
I
don't have 24 hours to wait for confirmation.
What can I do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not receive any
respond from you? |
| A. |
As
you are aware this booking is via online and
there are many possible factor that your reservation
does not reached us may be due to server’s
error or due to some other technical problem.
Please e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How
do I know my reservation is confirmed? |
| A. |
When
you received our acknowledgement via the e-mail
or fax within 24 hours and not later than
36 hours. Reservations are deemed secured
if guaranteed with credit card or a prepaid
Cash Deposit into the hotel's Bank Account. |
| Q. |
After
filling up and submission of my Reservation
Form how do I know if my reservation is confirmed? |
| A. |
Within
24 hours and not later than 36 hours, you will
be contacted by e- mail informing you on the
status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We
shall be responding back to you via e-mail.
We do not call or we do not fax to you unless
requested to do so. Please ensure that you
furnish to us an accurate e-mail address/es. |
| Q. |
We
seem to unable to locate your telephone number
on this website ? |
| A. |
This
website and the rates displayed on this website
are specially formulated for Internet Booking
Only. Guest that calls in at the hotel shall
not be entitled to our Internet Promotional
Rates. This is the reason why we do not furnish
Telephone contact. |
| Q. |
What
happens if I encounter problem with my reservation
upon checking-in? |
| A. |
It
is advisable for you to quote your confirmation
number if you were given one but if you were
not, it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If
you are given a confirmation number please quote
it during checking- in and if you do not it
would be advisable for you to print out the
confirmation letter and bring along. |
| Q. |
How
far ahead should I make the reservations? |
| A. |
At
least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
A. |
Yes
it would as most of the time we are always
fully booked. In order not to get disappointed
please make your booking as early as possible. |
| Q. |
During
the reservation I gave my credit card details
but upon checking in I decide to pay cash. Is
this possible ? |
| A. |
Yes
this is possible. We do not collect payment
online. We do not deduct from your credit
until you arrive at the hotel/resort, the
credit card details is merely to guarantee
your reservation only. You may pay cash upon
check in instead. |
| Q. |
What
are the means for us to guarantee our booking
? |
| A. |
To
guarantee your booking we would request for
your credit card details. For those without
credit card details we would instruct then
to make a cash deposit into the house’s bank
account. Please indicate in the Reservation
Form that you wish to pay by Cash. |
| Q. |
Which
would you prefer us to use to guarantee our
reservation, by Credit Card or Cash Deposit
? |
| A. |
Depending
where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome
procedures of having to go to the nearest
compatible banks to make the cash deposit.
To make your reservation and confirmation
process easier and faster we would prefer
Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our
reservations via your Online Reservation Form
and what are the procedures ? |
| A. |
Yes
you can make your reservations via our Online
Reservation Form. The procedures would be
as follows. You are to fill up our Online
Reservation Form and please indicate to us
that you are paying by Cash. We shall give
you further instruction on how to make your
Cash Deposit into our hotel/resort Bank Account
during the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation stages
? |
| A. |
No
we do not collect payment during the reservations
stages. During reservation stage we need your
credit card details for the main reason to
guarantee your reservation. |
| |
|
| |
|
| Cancellation
Policy |
| |
| Q. |
How
do I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please
specify your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would
prefer by e-mail as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy and
what are the penalty if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty Charges if
any, are contained within this website either
on the Accommodation or Room & Rates or
Promotional Packages Page. Please look for
these information within this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any
major credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card
? |
| A. |
No
we do not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number?
|
| A. |
When
you fill up our Secured Online Reservation Form
to guarantee your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes,
Our Secured Online Reservation Forms are encrypted.
|
| Q. |
Why
do you need my credit card number and expiry
date? |
| A. |
To
guarantee the reservation during peak period
or late arrival. |
| |
|
| |
|
| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website, is it
possible for us to ask for special discount
? |
| A. |
Rates
portray on this website are our Internet Promotional
Rates. It is the discounted rates meant for
Internet booking only. Only bookings made
via this website are entitled to these Internet
Rates. |
| Q. |
What
about special discounts? |
| A. |
No
discount will be given based on these Internet
Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines
Rates? |
| A. |
We
do not have rates for Airlines staffs, please
make booking through your respective airlines
for rates accorded to the respective airlines
if any. Our rates are Promotional Internet
rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled
to special rates ? |
| A. |
No.
Our rates are special Internet Promotional
rates. Please check with the respective department
if there are any special rates accorded to
Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we entitled for a special rates ? |
| A. |
No.
We do not have any special rates for Government
Employees from a foreign government. |
| Q. |
What
are the check-in & checkout times for a
room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00
p.m. |
| Q. |
What
is the earliest time I can check-in into the
hotel room ? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our
normal Check-In time is 2.00pm. Our earliest
Check-In time is 12.00 noon. Early check-in
are subject to availability of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes
we have baby cot and we provide baby cot free
of charge. Please enquire at the reception upon
check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning,
if we check-in at this time, do you consider
this as 1 night? |
| A. |
Yes.
Our new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like to
check out late at 8.00pm, What is your rate
for late check out? |
| A. |
The
normal room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A. |
Yes,
but you shall be charged in accordance to
the rates shown on this website. Please indicate
in your reservation form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish to
stay on until 3.00pm. Is this chargeable ? |
| A. |
Late
check out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms.
Please indicate in your reservation form as
we may be able to accommodate your request
free-of-charge if room are available. |
| Q. |
We
are aware that your check in time is at 2.00
pm, but we would like to check in at 10.00
am, is this chargeable ? |
A. |
Early
Check in are usually not chargeable but is
always subject to availability of rooms. Please
indicate in your reservation form as we may
be able to accommodate your request free-of-charge
if room are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our
location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is
there a hotel shuttle service to/from the airport? |
| A. |
Yes
we do have our Airport Transfer Vehicle but
it is chargeable. Please indicate in the reservation
form that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public
Transport ? |
| A. |
The
public transport is obviously cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your hotel ? |
| A. |
The
complete description of the hotel/resort is
available within this website. If you are
unable to locate, please e-mail to us at maxcarry@tm.net.my |
| Q. |
What
are the facilities available in the rooms? |
| A. |
The
complete description of the hotel/resort is
available within this website. If you are
unable to locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers for our electrical
devices? |
| A. |
If
you are from Asians countries, adaptors or
transformer are not needed but advisable to
carry with you as some electrical voltage
may differ. In Malaysia, the electricity runs
on 240 volts with 50-cycle system. |
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian roads and
are seat belts required? |
| A. |
Speed
limits vary on each road. The normal speed
limit on the highway is 110 km/hr. Speed limit
signboards are available for reference. Please
do not exceed the speed limit. Seat belts
are required for the driver and the front
seat passengers. |
| Q. |
Do
we need a Malaysian Driving Permit to drive
in Malaysia. |
| A. |
If
you carry a valid International Driving License,
you may not require a Malaysian driving license.
However, please check with the Malaysian Road
and Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road as
in U.S.A ? |
| A. |
No.
In Malaysia we drive on the left side of the
road. |
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under
the Travelers Declaration regulation, permitted
currency limits are as follows : A resident
and a non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the
amount of foreign currency notes or traveler’s
cheques carried into Malaysia by resident
and a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident
is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques,
not exceeding the amount brought in. |
| Q. |
What
is the legal drinking age? |
| A. |
18
years old. |
| Q. |
Are
there any restriction of drinking alcohol in
Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public
in the state of Kelantan and Terengganu. Most
of the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the
front counter for more info on this matter. |
| |
|
| |
|
| Travel
Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please check
with our local representative, embassy, consulate
located in your respective country. The following
webpage may be able to provide to you some
information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does
anyone in Kuala Lumpur speak English or any
other language? |
| A. |
English
is the common language used here.Our national
language is Bahasa Malaysia. Malaysians commonly
speak Bahasa Malaysia, English, Mandarin,
Tamil, Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or upon arrival?
|
| A. |
For
your convenience, it always advisable to change
to local currencies as all transaction in
Malaysia will be in Ringgit Malaysia (RM).
However, there are moneychangers and banks
nearby to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At
the moneychanger or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia
as in the US? |
| A. |
No. |
| Q. |
Are
all museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No.
Only in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There
is no tipping practice in Malaysia. Tipping
is at your own discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures
throughout the year. If you are coming to
the East Coast of Malaysia, especially to
Kelantan and Terengganu, most of the hotel
and resort along the east coast here are closed
from November to January due to the monsoon
season. Please check with us on this information. |
| Q. |
Where
can I get information about traveling around
Malaysia ? |
| A. |
Please
refer to the following website for more details
on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia ? |
| A. |
Please
refer to the following website for outstanding
buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers Centres
in Malaysia ? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur
? |
| A. |
|
| Q. |
We
wish to know more about public transport to
your hotel, where do we find the said information
? |
| A. |
|
| Q. |
Where
can I find the location map of all the major
island resorts in Malaysia? |
| A. |
Please
refer to the following website for details on
location map of all the major island resorts
in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events in
Malaysia ? |
| A. |
Please
refer to the following website for the complete
list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes in
Kuala Lumpur and in Malaysia ? |
| A. |
Please
refer to the following website for details of
shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of shopping complexes on
Langkawi Island ? |
| A. |
Please
refer to the following website for list of shopping
complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where
can I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A. |
|
| | |